Terms of purchase

Terms of Purchase for Whiff Perfume AB
1. General
These terms of purchase apply to the sale to consumers of goods and services via the website www.whiffperfume.se, which is operated by a sole proprietorship registered under the name Basem Al Sabbagh, corporate registration number 19720401617901, with business address Göingevägen 3, 289 31 Knislinge, Sweden (hereinafter referred to as "the company", "we" or "us").

By using the website or ordering our products, you accept these terms of purchase. The agreement between you as a customer and us applies from the time you place an order.

Orders via the website may only be placed by private individuals over the age of 18 residing within the EU or EEA.

2. Order, price and payment
All prices are stated in SEK including VAT. Shipping costs are reported before the purchase is completed. An order is binding after payment has been made. You will receive an order confirmation via email which constitutes a receipt. A completed order cannot be changed or canceled afterwards.

Payment methods:
- Swish: Direct payment to our company number. The company name is displayed in the Swish app.
- Klarna Checkout: Payment via invoice, partial payment, card or bank transfer. Klarna's terms and conditions apply (see klarna.com/se).

By completing a purchase, you accept both our terms and conditions and the terms and conditions of the selected payment service provider.
3. Delivery
We deliver within Sweden and other EU countries. Delivery is via PostNord, DHL or another suitable carrier. The shipping cost is displayed at checkout before payment.

Delivery times:
- Within Sweden: 2–5 working days
- Within the EU: 4–10 working days

We undertake to deliver no later than 30 days from order, in accordance with consumer protection legislation.

We are responsible for the product until it has been physically received by you. In the event of visible transport damage or defects, you should contact us immediately by email.

Unclaimed packages will be charged a handling fee of 150 SEK, which will be deducted from any refund.
4. Right of withdrawal and returns
You have a 14-day right of withdrawal from the date of receipt. The right of withdrawal applies if the product is in unopened, unbroken original packaging, especially for products that are sealed for health reasons such as perfumes.

Return shipping:
- Sweden and the Nordic countries: 60 SEK
- Rest of the EU: Actual return shipping costs (deducted from the refund)

Refund will be made within 14 days of our receipt and approval of the return.

Please note: We do not offer exchanges. If you would like a different product, return and place a new order.
5. Complaints
You have the right to complain about a product within 3 years from the date of receipt according to law. Applies only to manufacturing defects or original defects.

Complaints must be made within a reasonable time, but no later than 2 months from discovery.

If the complaint is approved, repair, exchange or refund will be offered. We provide a free return shipping label and return form.
6. Privacy and customer information
We process your personal data in accordance with our privacy policy. Read the full policy on our website.
7. Changes to terms
We reserve the right to update these terms and conditions at any time without prior notice. Changes apply to future orders.